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Support

Get help with NameMC Sniper through various support channels and resources.

🆘 Getting Help

Before Seeking Support

  1. Check the documentation - Most issues are covered in this guide
  2. Search existing issues - Your problem might already be solved
  3. Run diagnostics - Use built-in troubleshooting tools
  4. Try basic fixes - Follow the troubleshooting guide

Self-Help Resources

💬 Support Channels

GitHub Issues (Primary)

Best for: - Bug reports - Feature requests - Technical issues - Documentation improvements

How to use: 1. Go to the GitHub repository 2. Click "Issues" tab 3. Search existing issues first 4. Create new issue if needed

Issue Templates:

## Bug Report

**Describe the bug**
A clear description of what the bug is.

**To Reproduce**
Steps to reproduce the behavior:
1. Go to '...'
2. Click on '....'
3. See error

**Expected behavior**
What you expected to happen.

**Environment:**
- OS: [e.g. Windows 10, Ubuntu 20.04]
- Python version: [e.g. 3.9.0]
- NameMC Sniper version: [e.g. 1.0.0]

**Configuration:**
```yaml
# Your config (remove sensitive data)

Logs: 

# Relevant log entries

### Discord Community (Secondary)

**Best for:**
- General questions
- Community discussions
- Quick help
- Sharing experiences

**Join the community:**
- Discord Server: [https://discord.gg/b4BFqqtTqF](https://discord.gg/b4BFqqtTqF)
- Channel: #namemc-sniper-support

**Community Guidelines:**
- Be respectful and helpful
- Search previous messages before asking
- Use appropriate channels
- No sharing of bearer tokens or credentials

### Reddit Community

**Best for:**
- Discussions
- Tips and tricks
- Community experiences
- General questions

**Subreddit:** r/NameMCSniper (if available)

## :bug: Reporting Bugs

### Bug Report Checklist

Before reporting a bug:

- [ ] Update to the latest version
- [ ] Check if the issue is already reported
- [ ] Reproduce the issue consistently
- [ ] Gather relevant information

### Information to Include

**System Information:**
```bash
# Run this command and include output
python Main.py version --detailed

Configuration: 

# Your config.yaml (remove bearer_token and other sensitive data)

Error Logs: 

# Include relevant log entries
tail -n 50 logs/namemc_sniper_*.log

Steps to Reproduce: 1. Detailed step-by-step instructions 2. Expected vs actual behavior 3. Screenshots if applicable

Security Issues

For security vulnerabilities:

  1. DO NOT create public issues
  2. Email directly to: security@namemc-sniper.example.com
  3. Include details about the vulnerability
  4. Wait for response before public disclosure

Security report template: 

Subject: [SECURITY] Vulnerability in NameMC Sniper

Description: [Detailed description of the vulnerability]
Impact: [Potential impact and severity]
Reproduction: [Steps to reproduce]
Suggested Fix: [If you have suggestions]

💡 Feature Requests

If you have suggestions for new features, please create an issue on GitHub with a detailed description of what you'd like to see added.

📈 Project Status

Current Status

  • Version: 1.0.0
  • Status: Active development
  • Python Support: 3.8+
  • Platform Support: Windows, macOS, Linux

Roadmap

Short-term (Next Release): - [ ] Improved error handling - [ ] Better proxy management - [ ] Enhanced Discord notifications - [ ] Performance optimizations

Medium-term (Future Releases): - [ ] Web interface - [ ] Multiple username support - [ ] Advanced scheduling - [ ] Statistics dashboard

Long-term (Future Versions): - [ ] Plugin system - [ ] Cloud deployment options - [ ] Mobile app - [ ] Advanced analytics

Release Schedule

  • Major releases: Every 6 months
  • Minor releases: Monthly
  • Patch releases: As needed for critical bugs
  • Security updates: Immediate

⚠ Support Limitations

What We Can Help With

  • Software bugs and technical issues
  • Configuration problems and setup help
  • Performance optimization guidance
  • Documentation improvements

What We Cannot Help With

  • Legal advice - Consult a lawyer
  • Account recovery - Contact Minecraft support
  • Proxy services - Contact your proxy provider
  • Discord issues - Contact Discord support
  • Minecraft server issues - Contact server administrators

Response Times

GitHub Issues: - Bug reports: 1-3 business days - Feature requests: 1 week - Security issues: 24 hours

Discord/Community: - General questions: Community-driven (varies) - Urgent issues: Tag moderators

Note: These are target response times. Actual response may vary based on complexity and maintainer availability.

❤ Acknowledgments

Authors

NameMC Sniper is developed by:

  • light - Core developer
  • zwroe - Core developer

Special Thanks

  • Minecraft Community - For the inspiration and feedback
  • Open Source Projects - Dependencies and tools we use

Project Support

This is an open-source project provided as-is for educational purposes.

Need immediate help? Start with the Troubleshooting Guide or search existing issues on GitHub.